Returns & Exchanges
At Nyahallo, we want you to love your fashion finds, which is why we offer a 30-day window for returns and exchanges on all items in original condition. If your order isn't a perfect fit, our streamlined process ensures a quick resolution so you can get back to styling.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging with all tags attached, ensuring the garment is unworn and unwashed to qualify for a refund.
Attach the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your package before dropping it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing